Terms of Use

1. Acceptance of Terms

By accessing or using the Bluewud website (www.bluewud.com), you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree, please discontinue use of the site immediately.

2. About Us

This website is operated by Bluewud Concepts Pvt. Ltd., a company incorporated in India with its registered office at C-5, Sector-65, Noida – 201301, Uttar Pradesh. References to "we," "us," or "Bluewud" throughout these terms refer to Bluewud Concepts Pvt. Ltd.

3. Products

We take every reasonable care to ensure product descriptions, images, and specifications displayed on our website are accurate. However, minor variations in colour, shade, and finish may occur due to differences in screens and photography. Such variations do not constitute grounds for return or refund unless the product materially differs from what was described.

4. Pricing

All prices on our website are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Prices are subject to change without notice. The price charged at the time of checkout is final and binding.

5. Orders

By placing an order on our website, you are making an offer to purchase the selected products. An order is confirmed only when you receive a written confirmation from us. We reserve the right to cancel or refuse any order at our discretion, including in cases of stock unavailability, pricing errors, or suspected fraudulent activity.

6. Payment

We accept payment via multiple online methods including UPI, net banking, credit/debit cards, and cash on delivery (COD) where available. All online payments are processed through a secure, third-party payment gateway. We do not store card details on our servers. For failed transactions, any amount debited will be credited back to your original payment source within 3–5 business days.

7. Delivery

We deliver across India. Estimated delivery timelines are provided at checkout and in your order confirmation. Timelines are indicative and may vary due to logistical conditions, public holidays, or unforeseen circumstances. Bluewud is not liable for delays caused by third-party courier partners.

8. Returns and Refunds

Our return and refund policy governs all return requests. Please refer to our Refund & Returns Policy for full details on eligibility, timelines, and the process.

9. Warranties

Our products are warranted against manufacturing defects for a period specified in the product listing (where applicable). Warranties do not cover damage resulting from misuse, improper installation, water exposure, or normal wear and tear. Consumable items and accessories are generally not covered.

10. Intellectual Property

All content on this website — including product photographs, graphics, text, logos, and page design — is the intellectual property of Bluewud Concepts Pvt. Ltd. or its licensors and is protected under applicable copyright and trademark law. You may not reproduce, distribute, or use any content for commercial purposes without prior written consent.

11. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account. Notify us immediately at care@bluewud.com if you suspect any unauthorised use of your account.

12. Prohibited Conduct

You agree not to:

• Use our website for any unlawful purpose or in a way that violates these terms
• Attempt to gain unauthorised access to any part of our systems or infrastructure
• Post or transmit harmful, offensive, or misleading content
• Use automated tools to scrape, crawl, or extract data from our website without permission
• Impersonate Bluewud or any of its representatives

13. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only and do not constitute an endorsement of the linked site. We have no control over, and accept no responsibility for, the content, privacy practices, or availability of external websites.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Bluewud Concepts Pvt. Ltd. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability in connection with any order shall not exceed the amount you paid for that order.

15. Disclaimer

Our website is provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the availability, accuracy, or fitness for purpose of our website or its content. We reserve the right to modify or withdraw the website or any part thereof at any time without notice.

16. Privacy

Your use of our website is also governed by our Privacy Statement, which is incorporated into these Terms of Use by reference. Please review it to understand our data practices.

17. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of India. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Noida, Uttar Pradesh, India.

18. Grievance Redressal

In accordance with the Information Technology Act 2000 and the rules made thereunder, if you have any grievances about content on our website, please contact our Grievance Officer at care@bluewud.com. We will acknowledge your complaint within 48 hours and resolve it within 30 days.

19. Amendments

We reserve the right to modify these Terms of Use at any time. Updated terms will be posted on this page and take effect from the date of publication. Continued use of our website after changes are posted constitutes your acceptance of the revised terms.

20. Contact

If you have questions about these terms, please reach out to us:

• Email: care@bluewud.com
• Phone: +91 88006 09609
• Address: Bluewud Concepts Pvt. Ltd., C-5, Sector-65, Noida – 201301, Uttar Pradesh