Payments & Security
Payment & Security
Your financial security is our priority. Everything you need to know about paying safely on Bluewud.
SSL-secured checkout
No hidden charges
Why your data is safe with us
256-bit
SSL Encryption
Every page, every transaction — all data is encrypted end-to-end. Look for the padlock in your browser.
PCI-DSS
Certified Gateway
Our payment partner is PCI-DSS compliant — the gold standard for card data security across millions of transactions.
Zero
Card Storage
Bluewud never stores your card or banking details on our servers. All payment data is handled entirely by our gateway partner.
Payment Methods We Accept
Choose what works best for you at checkout — all options are equally secure.
UPI
GPay, PhonePe, Paytm & all UPI apps
Credit / Debit
Visa, Mastercard, RuPay, Amex
Net Banking
All major Indian banks
Frequently Asked Questions
Answers to the most common payment questions from our customers.
Will I get a GST invoice with my order?
Yes. Every order ships with a GST invoice, and a copy is emailed to you with your order confirmation. Buying for your business or office? Email care@bluewud.com with your order number and GSTIN and we'll issue the invoice in your company's name so you can claim input credit.
When is my payment charged, and how do I know my order went through?
Payment is charged when you place the order. You'll get an order confirmation by SMS and email within minutes — that confirmation is your guarantee the order and payment were received. If money left your account but no confirmation arrives within 30 minutes, see the failed-payment answer below or write to care@bluewud.com with your transaction reference.
Are there any hidden charges?
No. The price shown on our product pages is exactly what you pay. No packaging surcharges, no delivery fees, no hidden extras. All prices include applicable GST unless explicitly stated otherwise.
My payment failed but money was deducted — what happens?
Payment failures with deductions happen when a transaction is interrupted (network drop or bank timeout). In this case:
- The amount is automatically reversed by your bank within 3–5 business days
- Your order will not be placed if payment was not confirmed at our end
If the reversal doesn't appear within 5 days, email care@bluewud.com with your transaction reference ID and we'll raise a dispute with the gateway on your behalf.
I've paid — can I still cancel my order and get my money back?
Yes, as long as the order hasn't been dispatched. Email care@bluewud.com with your order number and we'll cancel it and initiate a full refund to your original payment method within 2 business days. Once dispatched, you can refuse delivery and we'll process it as a return — see our Refund & Returns Policy.
How are refunds processed?
Approved refunds are credited to your original payment method within 3–4 business days of approval. UPI and net banking refunds typically appear faster than credit/debit cards, where the bank's own processing timeline may apply. For details, see our Refund & Returns Policy.
Payment issue or question?
Our team is available Mon–Sat, 10am–6pm IST.Last reviewed by Bluewud Concepts Pvt. Ltd., Noida.