Returns & Refunds
Refund & Returns Policy
We want you to love your Bluewud furniture. If something isn't right, here is exactly what to do and what to expect.
10-day return window
Refund in 3–4 days
Email to initiate
How to Initiate a Return
5 simple steps1
Email Us
Send Order ID, reason, and photos to care@bluewud.com
2
We Review
Eligibility confirmed within 48 hours of your request
3
Repack
Place item in original packaging with all labels intact
4
Pickup Arranged
Allow up to 1 week for reverse pickup scheduling
5
Refund Processed
After item received and inspected at our warehouse
Eligible for Return
- Packaging tampered with or damaged before/during delivery
- Product arrived significantly later than estimated window
- Product is damaged or defective upon opening
- Product received does not match the website description
- Product dimensions differ materially from what was listed
- Items under ₹350 (hooks, holders etc.) if damaged or defective
Not Eligible for Return
- Items under ₹350 (hooks, holders, etc.) unless damaged/defective
- Products purchased as part of Buy One Get One promotions
- Gift cards
- Requests raised after the 10-day return window
- Change of mind or buyer's remorse (undamaged, correctly delivered)
- Sale or discounted items (unless defective)
To complete your return: we require a clear description of the issue along with photographs in the case of damage, defects, or tampered packaging. Returns without supporting evidence may not be approved.
Refund Timeline
Once your return is received, here's what happens next.
Item Received
At our Noida warehouse
Inspected
Condition verified by our team
Approved
Confirmation email sent to you
Refund Credited
3–4 business days to original method
Refund Details
- Refund is credited to your original payment method within 3–4 business days of approval
- Shipping charges paid at purchase are non-refundable
- Return shipping costs (if self-shipped) will be deducted from the refund, unless the return is due to our error
If reverse pick-up is unavailable at your location, self-ship to: Bluewud Concepts Pvt. Ltd., C-5, Sector-65, Noida – 201301, Uttar Pradesh. For shipments above ₹10,000, use a trackable courier.
Late or Missing Refunds
- Re-check your bank account or original payment method
- Contact your credit card company — a few business days may be needed
- Contact your bank — there is sometimes a processing delay on their end
- If still missing, email care@bluewud.com with your transaction reference and we will investigate immediately
Cancellations & Exchanges
Cancellations: COD orders can be cancelled from your account before dispatch. For prepaid orders, email us before dispatch. Once dispatched, cancellation is not possible — however, you may refuse delivery and inform us; we will process a return from there.
Exchanges: We replace items only when defective or damaged. Email care@bluewud.com with your order details and we will arrange the process.
Gifts: If the item was marked as a gift and shipped directly to you, you will receive a gift credit. If shipped to the purchaser first, the refund will go to them.
Ready to raise a return or refund request?
Use our online form or email us — we aim to respond within 48 hours.
Last reviewed by Bluewud Concepts Pvt. Ltd., Noida.