Customer Support
Help Centre
Search our FAQs or browse by topic — orders, shipping, payments, returns, and assembly.
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My Order
How do I place my order?
Browse through our ever-growing range of furniture until you find something of your preference & liking. Tap on the product for a detailed description, choose your size, colour, and variant, and add it to your cart by tapping the Add to Cart button. Continue browsing for more, or tap the cart on the upper right to check out.
How do I determine the size of the product?
We have provided detailed dimensions of the product under the description, along with an image size scale to help you determine the size.
How will I receive my order?
Your order is packaged under three-layer protection to ensure it reaches you in a healthy condition. It is shipped through our trusted partnered courier companies to ensure timely delivery.
How will I get confirmation of my order?
You will be notified through an email and an SMS right after you place an order. However, an order will only be confirmed after we verify the payment for it.
My order failed but my money got deducted (Debit/Credit Card/Net Banking). What should I do?
Please first check your bank / credit card account to confirm whether it has been debited. If your account has been debited after a payment failure, the amount is normally rolled back by banks within 10 business days.
For assistance you can write to us at care@bluewud.com — we'll be happy to help you out.
Can I add an item to my order after I have placed it?
Unfortunately, you cannot add an item after you have already placed an order.
Shipping & Delivery
What is the shipping ideology of Bluewud?
We ensure our customers the finest shopping experience on our furniture store. Our products go through a 3-step quality check before we ship them, so we provide the best possible service.
When is my order shipped?
Your order is generally shipped within a day or two. If there are any delays, we will share the relevant information with you.
When is the order delivered?
We estimate 10–12 working days for the shipment to be delivered, but it usually reaches the customer within a week from the date of shipment.
What's the difference between Air shipping and Surface shipping?
Products weighing under 1.5 kg are shipped via Air mode, with an estimated delivery time of 2–4 working days. Volumetric products (above 1.5 kg) are shipped via Surface mode, with estimated delivery within 10–12 working days.
How do I track my order?
You will be provided with a tracking ID for your order right after the shipment is dispatched from our warehouse.
Do you apply any shipping charges?
Usually the customer doesn't need to bear shipping charges, as we provide free shipping on all our products. In certain cases, however, a small shipping amount may apply.
What happens to the shipping charges when I return a product I didn't like?
Bluewud's return policy lets you return products you didn't like. Shipping charges, if any, however, will not be refunded for these orders.
Do you ship internationally?
We do not accept international orders through our website yet — you can expect it very soon.
Can I expect delivery on all days of the week?
You can expect delivery of your order on all 7 days, except national and state holidays.
Cancellations
How do I cancel my order?
To cancel an order before it ships, contact our customer care at care@bluewud.com and we will cancel it and process your refund.
If the order is already shipped, we unfortunately can't cancel it — but you can politely refuse to accept the shipment and let us know. If you've already accepted it, no worries: you can return the product and exchange it for something else.
For any changes or edits to your order, write to us at care@bluewud.com and our team will help with customised solutions wherever possible.
Installation
Do you provide free installation of the product?
Self-installation product: the package includes the necessary hardware and an instruction guide. All parts are pre-drilled and installation is typically easy, but requires some technical knowledge. If you're confident with DIY tasks you can save time and money by installing it yourself, or hire a professional carpenter from your local market.
Please contact us at 8800609609 for on-call assistance if you face any issue.