Help Center

My Order

How do I place my order?

Browse through our ever-growing range of furniture, until you find something of your preference & liking. Tap on the product for a detailed description of it, choose from size, color, and variant and add the product to your cart by tapping on the 'Add To Cart' button on the page. Continue browsing for more or tab on the cart on the upper right hand to check out.

How do I determine the size of the product?

We have provided with detailed dimensions of the product under the description and an image size scale to help you out with the determination of the size.

How will I receive my order?

Your order is packaged under three layer protection to ensure it reaches the customer in a healthy condition. It is shipped through our respected partnered courier companies to ensure a timely delivery.

How will I get confirmation of my order?

You will be notified through an email and an SMS right after you place an order. However, an order will only get confirmed after we verify the payment of the same.

The order was placed by my Debit Card/ Credit Card/ Net Banking. Order failed but my money got deducted. What should I do now?

  1. Please check your bank/ credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days
  2. For assistance you can write to us at care@bluewud.com, we will be happy to help you out

Can I Add an item to my order after I have placed my order?

Unfortunately, you cannot add an item after you have already placed an order. 

Shipping & Delivery

What is the shipping ideology of BLUEWUD?

We ensure our customers the finest worldliness shopping on our furniture store. Our products go through a 3-step quality check before we ship it to our customers and provide with the best service possible. 

When is my order Shipped?

Your order is generally shipped in a day or two. If there are any delays we will provide you with relevant information for the same.

When is the order delivered?

We take an estimate of 10-12 working days for the shipment to get delivered but it usually reaches there customer within a week. from the date of shipment.

What's the difference in Air shipping & Surface Shipping?

Products weighing under 1.5 kg are shipped under the Air mode and estimate delivery time for Air mode is of 2-4 working days. Whereas, Volumetric products (Above 1.5kg) are shipped through surface mode and estimate delivery for such item are within 10-12 working days. 

How Do I Track My Order? 

You will be provided with a tracking ID for your order right after the shipment gets dispatched from our warehouse.

Do we apply any shipping charges?

Usually, the customer doesn't need to bear the shipping charges as we provide free shipping on all our products but in certain cases, the customer may have to pay a small amount for the shipping.

What happens to the shipping charges when I return a product I didn't like?

Bluewud's return policy gives you an option to return the product/s you didn't like. Shipping charges, if any, however, will not be refunded for these orders

Do you ship internationally?

We do not accept international order through our website yet. You can expect it in the very near future.

Can I expect delivery on all days of the week?

You can expect delivery of your order on all 7 days except national and state holidays.

 

Cancellations & Related Queries

How do I cancel my order?

COD orders can be canceled directly from the registered account before it gets shipped.

For prepaid orders, please contact our customer care at care@bluewud.com to cancel the order and put in an online refund request.

If the order is shipped already, unfortunately, we wouldn't be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else.

In case you desire any changes or edits in your order, please write to us at care@bluewud.com. Our customer care team will help you out with customized solutions wherever possible. 

Installation

Do you provide free installation of the product?

No, All of our products are DIY (Do-It-Yourself). If you wish you can avail a hourly basis paid service starting from 199/- only.

When does the installation gets done?

Usually, Installation is provided within 1-2 working days after the shipment has been done.

Do I need to request for the installation?

We keep a track of the orders which are eligible for free installation and let the customers know when we arrange for the free installation. In case, if you do not get a response from our end regarding the installation you can always get in touch with us through mail or a phone call and we will provide you with the installation in no time.

My product is not eligible for free installation, I still require help assembling the product?

All our products come with an installation manual but if you still require help in installation, we can provide you with the installation guy for which you will be charged by Rs. 500.